Khalis Herb Delivery Policy

1. Delivery Area

We offer delivery to serviceable addresses across Pakistan. Delivery availability can depend on the destination, courier coverage, weather, public holidays, security conditions, and other circumstances outside our reasonable control.

We attempt delivery nationwide across Pakistan, subject to courier coverage. If a courier cannot serve the address provided, we will try to contact you to discuss available options.

2. Order Processing

After an order is submitted, we may contact you to confirm the order or delivery details. Orders are prepared after the required checks are complete and the items are available.

Orders are typically checked and prepared for dispatch within 2-3 business days of confirmation.

We process orders Monday to Saturday. Orders placed on Sundays or public holidays begin processing on the next working day.

3. Estimated Delivery Time

The usual estimated delivery window is 3-5 business days after dispatch or order confirmation, as applicable.

This is an estimate rather than a guarantee. Delivery may take longer because of an incomplete address, unsuccessful contact attempts, courier delays, remote-area routing, weather, public holidays, high order volumes, or events outside our reasonable control.

4. Delivery Charges

Delivery charges are calculated according to the order and delivery address and are shown at checkout before you submit the order. We do not apply a flat delivery fee unless it is displayed in the checkout summary.

Any free-delivery offer or promotional delivery rate will be subject to the conditions shown with the offer.

5. Cash on Delivery

Cash on Delivery is our primary payment method. Please have the exact amount shown in your final order total ready when the courier delivers the parcel, as couriers may not always be able to provide change.

Other payment methods may be added later. Any additional method and its instructions will be shown at checkout.

6. Delivery Address and Contact Details

Please provide a complete, accurate delivery address and a phone number at which you can be reached. Check apartment, street, area, city, province, postal code, and landmark details before submitting the order.

Contact us promptly if you notice an error. We will try to update the details before dispatch, but we cannot guarantee changes after an order has entered preparation or been handed to the courier.

7. Tracking an Order

Use the Track Order page with your order number and the email address used at checkout. Tracking information may take time to appear after dispatch.

If tracking is unavailable or appears unchanged for longer than expected, contact info@khalisherb.com or use the WhatsApp contact option on our website. Include your order number so we can help efficiently.

8. Delivery Attempts

The courier may call or message before delivery. If nobody is available, the courier may make another attempt, hold the parcel temporarily, or return it to us, depending on the courier's process.

The courier will typically attempt delivery up to 2 times. If both attempts fail, contact us to arrange redelivery.

If a delivery fails because the address or contact information was incorrect, the recipient was unavailable, or the parcel was refused, contact us to ask whether redelivery is possible. Redelivery in these cases will not incur an extra charge; any additional delivery charge would only apply in an unusual situation, and only after we explain and confirm it with you first.

9. Checking the Parcel

When the parcel arrives, check the outer packaging for visible damage or signs of tampering before accepting it where the courier permits. If there is a problem, take clear photographs and contact us as soon as possible with the order number.

Do not discard the parcel, product, packaging, label, or delivery documentation while a delivery issue is being reviewed.

10. Delayed, Lost, or Incorrect Deliveries

Contact us if your parcel is substantially delayed, marked delivered but not received, damaged in transit, or contains an incorrect item. We will review the order and available courier information and explain the next step.

Any replacement, return, or refund will follow our Refund Policy.

11. Changing or Cancelling an Order

Contact us as soon as possible if you want to change or cancel an order. We will try to help before dispatch. An order may no longer be changeable or cancellable after it has been prepared or handed to a courier.

12. Contact Us

For delivery help:

• Track your order using the Track Order page
• Email: info@khalisherb.com
• WhatsApp: use the contact button on the Khalis Herb website
• Customer-support hours: 9:00 AM - 6:00 PM, Monday to Saturday