Khalis Herb Terms of Service

1. About Khalis Herb

Khalis Herb operates an online storefront for natural and herbal wellness oils in Pakistan. You can contact us at info@khalisherb.com or through the WhatsApp contact option on our website.

Business details: Khalis Herb, 180, Block A, Gulistan Colony 2, Faisalabad, Pakistan.

2. Using the Website

You may use this website only for lawful purposes. You must not:

• misuse the website, interfere with its operation, or try to gain unauthorised access;
• introduce malware, automated attacks, or harmful code;
• use false information to create an account or place an order;
• copy, resell, or exploit website content without permission; or
• use the website in a way that violates applicable law or another person's rights.

We may restrict or suspend access where reasonably necessary to protect customers, our business, or the website.

3. Product Information

We try to present product descriptions, images, sizes, prices, availability, directions, and precautions accurately. Packaging and appearance may vary from website images, and screen settings may affect how colours appear.

Our products are herbal or wellness products and are not presented as medicines. Website content is general product information and is not medical advice. Read the product label and directions before use. If you have a health condition, take medication, are pregnant or breastfeeding, have allergies, or are unsure whether a product is suitable for you, seek advice from a qualified healthcare professional.

4. Accounts

You may create an account to save addresses, review order history, and use account features. You are responsible for:

• providing accurate and current information;
• keeping your password confidential;
• protecting access to your email address and device; and
• telling us promptly if you believe someone has used your account without permission.

You are responsible for activity carried out through your account unless the activity resulted from our failure to use reasonable security measures.

5. Orders and Acceptance

Submitting an order is an offer to purchase the items in your cart. An automated acknowledgement or order number confirms that we received your request; it does not necessarily mean the order has been accepted.

We may contact you to confirm an order. We may refuse or cancel an order before dispatch where, for example:

• a product is unavailable;
• the price or product information contains an obvious error;
• delivery information is incomplete or cannot be verified;
• we cannot deliver to the address provided;
• the order appears fraudulent, abusive, or intended for unauthorised resale; or
• accepting the order would breach applicable law.

If we cancel an order, we will try to notify you using the contact details provided. For a Cash on Delivery order, no online payment will have been collected. If a future payment method has been used, any amount already received will be handled under the applicable payment and refund process.

6. Prices, Availability, and Delivery Charges

Prices are shown in Pakistani rupees unless the website states otherwise. Product prices and availability may change. The price displayed in the final checkout summary when you submit the order applies to that order, subject to correction of an obvious error.

Delivery charges, discounts, and the final order total are shown at checkout before an order is submitted. Any promotional offer is subject to its stated terms and availability.

7. Payment

Cash on Delivery is our primary payment method. You must pay the amount due when the order is delivered, subject to the instructions shown at checkout. Other payment methods may be added in the future and may have additional terms disclosed before payment.

8. Delivery, Returns, and Refunds

Delivery is governed by our Delivery Policy. Returns, replacements, exchanges, and refunds are governed by our Refund Policy. Those policies form part of these terms.

9. Cancelling an Order

Contact us as soon as possible if you want to cancel or change an order. We will try to help, but we cannot guarantee a change or cancellation after an order has entered preparation or dispatch.

10. Intellectual Property

The Khalis Herb name, logos, product presentation, website text, graphics, photographs, page design, and other original materials are owned by Khalis Herb or used with permission. Applicable intellectual-property laws protect these materials.

You may view the website and make a personal copy of order information for your own non-commercial use. No other right or licence is granted. You may not reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

Third-party names and marks remain the property of their respective owners.

11. Third-Party Services and Links

The website may rely on delivery providers, communications services, payment providers, or links to third-party websites. Their own terms and privacy practices may apply. We do not control third-party websites and are not responsible for their independent content or operation.

12. Website Availability

We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, security, technical faults, or circumstances beyond our reasonable control. We may update, suspend, or discontinue a website feature when reasonably necessary.

13. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, Khalis Herb is not responsible for indirect or consequential loss, loss of opportunity, or loss caused by misuse of a product, failure to follow product directions, inaccurate information supplied by the customer, or events outside our reasonable control.

Beyond the exclusions above, Khalis Herb's liability for any claim relating to the website or an order is limited to what is reasonable and necessary, and nothing here removes a right that cannot lawfully be limited.

14. Indemnity

To the extent permitted by law, you are responsible for loss reasonably caused by your unlawful misuse of the website, violation of these terms, or infringement of another person's rights.

15. Governing Law and Disputes

These terms are governed by the laws of Pakistan. Courts of Pakistan will have jurisdiction, subject to any consumer rights that cannot lawfully be changed by contract.

Please contact us first if you have a concern. We will try to resolve it fairly and promptly.

16. Changes to These Terms

We may update these terms when our services, business practices, or legal obligations change. The revised version will be posted on the website with a new "Last updated" date. Changes apply from the stated effective date and do not retrospectively change an order already accepted unless required by law or agreed with you.

17. Contact Us

Questions about these terms can be sent to:

• Email: info@khalisherb.com
• WhatsApp: use the contact button on the Khalis Herb website
• Business address: 180, Block A, Gulistan Colony 2, Faisalabad, Pakistan